Damages & Returns
We make every effort to ensure that our goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims can be made after the delivery driver has left your premises. If you happen to find a damaged product you must sign for the goods as damaged on delivery. If you refuse to accept a delivery that is found to be undamaged on return to us you will incur a re-delivery charge. Any claims must be made within 7 days of receipt of goods. If you wish to return product within the 7 day timeframe the goods must be made available in new condition and adequately repackaged to protect against damages.
Refunds will be issued to the credit/debit card or paypal account within fourteen (14) days from the date we receive the returned goods.
No liability will be accepted for costs caused by late deliveries or for any other reason.
If your item or part of your order is not in stock we will contact you to let you know if we are expecting the product to be back in stock soon. You will have the option to cancel your order should you rather not wait. If the item is not going to be restocked you have the option to order something else with the same value or we will issue a full refund.
Should you wish to cancel your order you can do so up to 7 days after the delivery date. Please inform us in writing via email to firstname.lastname@example.org and we will refund or exchange the goods.
Should you cancel your order before goods have been dispatched we will refund you the full invoice to your originally charged credit/debit card within three (3) working days.
Our policies are in accordance with the Distance Selling Regulations 2000. All returns and cancellations must conform to the guidelines stated in the "Distance Selling Regulations 2000" which can be found here: www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf